a) to evaluate governance, risk management and control processes, including 1) the reliability and integrity of financial and operational information, 2) the efficiency and effectiveness of operations and programs, 3) the protection of assets and information, and 4) compliance with laws, regulations, rules, procedures and contracts; b) to monitor program performance indicators and, in this context, verify the reliability of their calculation and relevance; c) to formulate recommendations to improve the efficiency and effectiveness of the systems and processes mentioned in letters a and b; d) to report regularly on the actions taken to correct the malfunctions detected.