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Founder and Managing Director of KUMATEC GmbH since 2021. Over 15 years of experience in the household appliance industry, from service technician to AVOR manager to service manager. I am still active daily as a technician.
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Especially among tenants and families, the first impulse is often the same: the machine is to blame. In practice at KUMATEC we repeatedly see that the error can only be clearly delimited after checking connection, supply and device condition. This exact distinction saves unnecessary deployments and prevents treating an electrical problem as a pure device fault.
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What we at KUMATEC repeatedly notice: many devices initially appear completely broken, whereas in the end only a single component fault or a downstream damage is behind it. Contrary to the belief that you must replace after the first failure, a clean diagnosis is often the better start. Especially in an acute malfunction, it is not gut feeling that decides, but the question whether the damage is technically clear, economically justifiable and controllable.