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Luware Holding AG

Summary

About the company

Luware Holding AG develops and supplies contact‑center and compliant call‑recording software that integrates with Microsoft Teams and other communication platforms. Core offerings include the cloud contact‑center platform Luware Nimbus, attendant console functionality, and Luware Recording for cross‑platform compliance recording, transcription and speech analytics.

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Offering

Products & services

Industry:Holding Companies

✓ Offered4

Contact Center as a Service (Luware Nimbus)

Omnichannel contact center for Microsoft Teams with intelligent routing, workflow editor, reporting, live chat, and integrations with CRM and ticketing systems.

Conversation Recording (Luware Recording)

Cloud compliance recording, archiving, and analysis of conversations across multiple platforms, with speech analytics, transcription, add-ons, and regulatory features.

Attendant Console (Luware Attendant Console)

Attendant console for Microsoft Teams with caller recognition, availability check, contact and contact search, and click-to-route call transfer.

Omnichannel Contact Center

Customer service across phone, live chat, email, social media, and mobile apps with a consistent customer experience, CRM integration, external task routing, and dashboards.

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Luware Holding AG

About the company

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Luware Holding AG

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