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DirectoryIT & CommunicationSoftware DevelopmentBottighofenSnubes GmbH
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Snubes GmbH

Summary

About the company

The core activity of Snubes is the brokerage and management of call center services for companies. This includes the search and selection of suitable call center providers, the onboarding and setup of call center projects, ongoing monitoring and optimization of call center performance, as well as the provision of specialized services such as quality monitoring and whistleblowing solutions. The goal is to enable companies to successfully outsource their customer service activities and focus on their core business.

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Offering

Products & services

Industry:Software Development
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Call center matchmaking
Call center matchmaking for inbound, outbound, back office and social media support; RFP creation, provider matching, shortlist and offer comparison on the platform.
Call center management
Call center management as a turnkey package; provider selection, onboarding, setup, training, ongoing operations, quality assurance, complaint management and optimization.
Quality monitoring
AI-assisted quality monitoring for call center projects; real-time data processing, conversation analytics, policy violations, dashboards, reporting and GDPR-compliant processing.
Inbound outsourcing
Inbound outsourcing to match suitable inbound call centers for customer service, handling incoming calls and other inbound-related requirements.
Outbound outsourcing
Outbound outsourcing to match suitable outbound call centers for new customer acquisition, appointment setting, up- and cross-selling, address qualification and market research.
Back office outsourcing
Back office outsourcing to match suitable back office call centers for administrative and processing-related tasks in an outsourcing environment.
Call center backup solutions
Call center backup solutions for overloads or service interruptions in customer service; emergency backup to secure ongoing operations.
Support solutions for the energy sector
Support solutions for energy suppliers and grid operators; customer contact, rising call volumes, price increases, payment issues, meter readings and omnichannel support.
Whistleblowing solutions
Whistleblowing solutions for whistleblower reporting systems; digital systems with modules, 24 languages, dashboard, communication hub, case management, ombuds service and hotline.
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Location

Müligässli 1
8598 Bottighofen

At a glance

Legal form
Limited Liability Company
UID
CHE-384.867.466
Founded
2019 · 7 years
Last commercial register change
July 21, 2025
Employees
11 to 20

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