Sonia Santana Cerpa is a boutique consultancy providing operational excellence, project leadership and AI-driven analytics for hospitality, real estate, retail, aviation and wellness sectors. Services include operational process improvement and project management, leadership and talent development, and integration of emotion-driven analytics and neuromarketing (Laboratory of Emotions).
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Industry:Management Consulting
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Advisory for Operational Excellence and Project Management
Turnkey projects from diagnosis to implementation to improve efficiency, profitability, and customer retention.
Consulting for Customer Experience and Human-Centricity
Service models with discretion, anticipation, and emotional recall to strengthen long-term loyalty and improve customer experience.
Leadership and Talent Transformation
Executive education, leadership development, and tailored professional education programs to strengthen institutional capabilities and new revenue streams.
Advisory on Integrating AI and Emotional Intelligence
EQ-based KPIs, dashboards for emotional ROI, and predictive analytics to use customer and employee data for loyalty and growth.
Strategic Foresight and Growth Advisory
Research-based foresight and strategic differentiation to anticipate shifts in consumption, unlock new opportunities, and strengthen long-term advantage.
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