The core activity of x-elance GmbH is consulting, coaching and implementing management systems, particularly the Q.wiki Interactive Management System (IMS) and Customer Relationship Management systems (CRM), in order to support companies in improving their customer communication, satisfaction and loyalty, as well as increasing their efficiency and employee satisfaction.
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Industry:Management Consulting
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Customer engagement CRM platform consulting, strategic advisory, implementation and optimisation for CRM platforms; analysis of marketing, sales and service processes, data quality, adoption and closed-loop feedback.
Interactive Management Systems Consulting
Strategic consulting, implementation and optimisation for Interactive Management Systems; analysis of processes, knowledge documentation, employee involvement, training and continuous improvement with Q.wiki.
Personal Communication and Presence Coaching
One-to-one coaching, small-group coaching and group workshops for communication strength, presence, presentations, job interviews and more effective team communication.
Q.wiki Services
Consulting and implementation around the Q.wiki quality management platform; process documentation, knowledge preservation, audit preparation, digital process mapping and optimisation of existing installations.
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