First things first
Guests can settle their booking online before arrival via a payment link. With CASY this happens through an interface to payment providers, with the available payment methods depending on your facility and the services agreed. Important: a sent link does not replace a confirmed payment; open amounts must still be checked.
At CASY we see in practice mainly one advantage: completing the payment before the stay relieves the check-in and establishes early clarity about outstanding amounts. Especially with self-check-in this can be crucial, because the digital room access is often activated only after payment.
How does payment before arrival work with CASY?
CASY has an interface to several payment providers for digital payment processing. The guest receives a payment link with amount and payment deadline, opens it and pays online with one of the offered payment methods. Before arrival, it is then checked whether the booking is fully paid.
- The guest reserves their stay.
- They receive a payment link with the amount to be paid and the payment deadline.
- They open the link and pay online.
- Before arrival, it is checked whether the booking is fully paid.
What are the advantages of online payment for hotels?
For the operation, upfront payment means less handling at the reception and better control over incoming payments. For guests, it is more convenient because they can complete the payment before their trip. In properties with self-check-in, this supports a smooth flow from the first click to the room access.
| For the operation | For the guests |
|---|---|
| Less payment handling at check-in | Convenient payment before the trip |
| Identify outstanding amounts earlier | No additional on-site payment situation |
| Better secure self-check-in | Faster arrival process |
What should be considered with a payment link?
A sent payment link does not automatically mean the booking is paid. Outstanding or failed payments must still be processed to avoid gaps in operation. Also, payment terms, due dates, and cancellation rules should be clearly communicated.
Important note
When booking via portals, it must be clarified in advance whether the portal or the hotel charges the payment. This avoids double charges and unnecessary inquiries from guests.
From my experience, this clarification is often the decisive point: not the technology alone makes the process clean, but the clear responsibility for payment, deadlines, and cancellation. Those who settle this in advance reduce later corrections and misunderstandings.
Frequently asked questions
What payment methods can guests use via the link?
Is a sent payment already considered paid?
When is a payment link particularly useful?
Who should set the payment terms?
If you set up online payment before arrival cleanly, the payment link becomes a clear process rather than just another step in the booking flow. This is exactly where CASY supports with the right integration and clarification of the prerequisites for your operation.
Thus, payment before arrival with CASY becomes part of your hotel software, simplifying check-in and making processes more transparent.
Möchten Sie Zahlungen vor der Anreise mit CASY einrichten?
Casy Software Solutions Sagl, Locarno