The most important things first
Modern telephony turns a simple number into a professional appearance with recognisable value. Companies can use their Swiss landline number and still call on preferred devices (smartphone or laptop), in the office, at home, or on the go. Depending on the need, Swisscom Hosted, Microsoft Teams, or 3CX can serve as the telephony solution.
Technology alone rarely convinces. The stgallennetgroup AG understands what matters when making calls. Good voice quality, a memorable landline number, and fast and efficient connections to the right contact person are today essential features to support employee performance.
Why is telephoning today more than a line?
Modern landline telephony today is much more than a classic telephone line. It represents communication that is flexible, location-independent, and professional, without losing the familiar Swiss number. The appearance remains the same whether someone is in the office, at home, or on the go.
Which solution suits which environment?
| Solution | Strength | Especially suitable for |
|---|---|---|
| Swisscom Hosted Telephony | Fully managed cloud phone system with high availability and central functions | Companies wanting a stable, easily scalable solution |
| Microsoft Teams Telephony | Telephony directly in Microsoft 365 with chat, meetings and calls on one platform | Companies with a strong Microsoft focus and existing 365 processes |
| 3CX Telephony | Very flexible, cost-efficient and compatible with many devices and systems | SMEs needing adaptability and broad integration |
With Swisscom Hosted, companies benefit from a centrally managed solution directly from the Swisscom data centre. Features like call forwarding, time controls, or queues can be configured cleanly, and new employees or locations can be added easily. This is particularly interesting when stability and scalability are in the foreground.
For Microsoft 365 users, Teams telephony is often the most logical step, because telephony, chats, meetings, files, etc. already converge in the Microsoft work environment. Telephony integrates where work already happens. This is particularly interesting for dynamic teams whose members want to work and call from anywhere.
Many companies no longer want to distinguish between landline and mobile work. They simply want to be reachable anywhere without compromising on professionalism. This is where a solution like 3CX scores strongly. Additional options like CRM integration, call logs, or AI-assisted features make communication even more efficient. This is especially interesting for organisations seeking a modern solution, yet not fully willing or able to give up devices and the possibilities of a traditional system.
What makes 3CX so flexible?
3CX can be operated in the cloud or on premises and can connect to numerous systems. The solution supports computer, notebook, tablet, smartphone as well as desk and cordless phones, keeping it open for different working styles. Each user can connect with up to 5 clients or devices.
- Video telephony, live chat and web meetings in one phone system
- Intelligent routing, presence indicators and voicemail-to-email
- Connection to door intercoms, alarm systems and other software
- Use on multiple devices without media disruption
What companies should watch out for
Not every solution fits every IT and communications environment equally well. If you already rely heavily on Microsoft 365, you may benefit differently than a SME with mixed devices or special integrations. The best choice is the one that reliably works in daily use and not just on paper.
Why does a landline number often appear more trustworthy?
Serious companies in Switzerland often present themselves with a beautiful and easy-to-remember landline number. This feels more familiar to many callers than a mobile number and supports a professional appearance because the company name can be displayed directly, even if the caller has not saved the contact.
Frequently asked questions
Can I keep my existing Swiss number?
Does modern telephony also work in home offices?
Is 3CX only for computers?
When is Microsoft Teams Telephony the right choice?
If you want to use your phone number as a brand, you don't need a bloated solution, but a reliable communications foundation. Modern telephoning combines the recognisability of a landline number with the flexibility of modern workplaces. That is what makes the difference for companies that want to present themselves professionally while working flexibly.
The stgallennetgroup AG supports companies with pragmatic solutions for communication, infrastructure and IT, so technology helps in everyday life rather than holding you back. If you want to use your landline number more professionally and check the right telephone solution, direct contact is worthwhile.
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stgallennetgroup AG, St. Gallen