abbi GmbH is a management consulting firm that provides integrated services in information management, interim management, CRM, customer experience management, customer analytics, business intelligence and digitalisation. The company helps organisations leverage systems and data to improve customer service, process automation and information provision.
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Industry:Management Consulting
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Information management, interim management, CRM, customer experience management, customer analytics, business intelligence and digitalization for organizations with a focus on process optimization and better use of data.
Interim management
General IT management with specialization in BI, DWH and analytics; temporary assumption of responsibilities with a focus on value contribution, increasing maturity and a stable handover.
Digitization and digital transformation
Gradual digitization of process steps as well as a holistic view of the captured and exchanged data along the process landscape.
Business Intelligence consulting
BI consulting in the context of the Customer Information Model as well as for digitalization and blockchain projects; using data and information flows for analysis and optimization.
CRM and customer experience consulting
CRM and customer experience management for better use of systems and data, with a view to the customer journey and customer-oriented performance processes.
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