ALBERT HILBER CONSULTING

The core activity of Albert Hilber Consulting is the consulting and support of companies in the field of Service Management, particularly in the areas of: International Service Management, Sales Process Analysis and Optimization, International ICT Project Management, Building and Managing Successful Service Organizations, Call Flow Management, Customer Relationship Management, Recruiting of Specialist Staff, Skills Planning and Re-Skilling, Market Analysis, Customer Care Programs, Business Development and Management, Resource Planning, Call Center Setup and Operations, Service Process Analysis, and Training of Service Specialists. The company also offers coaching and succession planning, and supports customers in expanding their service activities, entering new markets, and merging service organizations.