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DirectoryPublic Administration & EducationContinuing Education InstitutesBözbergbe better trainings daniela schaffner buchmann
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be better trainings daniela schaffner buchmann

Summary

About the company

The company 'be better trainings' offers training and coaching services to businesses to enhance the communication and presentation skills of their employees. The core activity of the company lies in conducting courses and workshops that focus on developing skills such as effective communication, non-verbal communication, dealing with difficult customers, and professional presentation. The goal is to help businesses increase their customer orientation and satisfaction, and prepare their employees for the challenges of digitalization.

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Products & services

Industry:Continuing Education Institutes
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✓ Offered
5
Presentation skills
Courses on first impressions, non-verbal communication, addressing the right way with different customer groups, and inner attitude in customer interactions.
Dealing with difficult customers
Training on different customer types, confident behaviour in challenging situations, complaints and grievances, and turning complaints into satisfied customers.
Phone and email etiquette
Training for clear phone communication, positive phrasing, up-to-date email correspondence, and dos and don’ts in written customer communication.
Manager development
Further training for those new to the role of manager, covering leadership styles, leadership behaviour, expectations of managers and management tools.
Mystery quality check
Mystery checks and quality inspections focusing on call handling, friendliness and subject-matter expertise in customer contact.
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Location

Gäbiweg 10
5225 Bözberg

At a glance

Legal form
Sole proprietorship
UID
CHE-269.332.430
Founded
2018 · 8 years
Last commercial register change
December 20, 2023
Employees
1 to 10

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