Connectcom Solutions SA is an IT and communications systems integrator offering solutions for the convergence of data, voice and video, including VoIP and fixed/mobile telephony. The company provides infrastructure options (cloud, hybrid, on‑premise), collaboration tools, contact‑center and telephony solutions, and project services such as design, staging, user training and maintenance.
AI-generated
Offering
Products & services
Industry:Telecommunications
✓ Offered8
IP Telephony
Flexible, reliable and scalable IP telephony VoIP solutions; IP PBX systems, CTI functions, unified messaging, centralized management, call recording, routing and mobility.
Contact Center
Call center and contact center solutions to manage calls, intelligent routing, IVR, reporting, caller identification and centralized management of agents.
Collaboration Tools
Collaboration and unified communications tools: voice, video, data, instant messaging, presence, web conferencing, document sharing, secure access from mobile, tablet or PC.
Cloud or On-Premise Infrastructure
Support in choosing, deploying and managing Cloud, hybrid or On-Premise infrastructures for applications and data, with Hosted and Office 365 services.
Digital Transformation
Support for digital transformation to improve customer relationships, optimize internal processes and deploy CRM, contact center, instant messaging and Skype integration.
Maintenance and Support
Support and maintenance services with hotline, email support, remote maintenance, on-site intervention, ticket opening and Standard, Silver and Gold contracts.
Project and Integration Services
Specifications, design guide, documentation, user training, staging and coaching for the integration and commissioning of the solutions.
Integration Skype / Teams / Office 365
Integration of Skype, Teams and Office 365 with the existing phone exchange, multi-device mobility, single number, unified messaging and internal and external calls.
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