The core activity of CT Technologies is the development and provision of solutions for customer service and customer communication, particularly in the area of contact center management. The company offers a software called DialogMaster, which enables the management and processing of customer inquiries across various channels (phone, email, live chat). The solution includes features such as intelligent routing, queues, conversation guides, and integrations with other systems. The goal is to improve the efficiency and quality of customer service and optimize communication between companies and customers.