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DirectoryIT & CommunicationIT Consulting & ServicesGenevaCT Technologies, Inc.
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CT Technologies, Inc.

Summary

About the company

The core activity of CT Technologies is the development and provision of solutions for customer service and customer communication, particularly in the area of contact center management. The company offers a software called DialogMaster, which enables the management and processing of customer inquiries across various channels (phone, email, live chat). The solution includes features such as intelligent routing, queues, conversation guides, and integrations with other systems. The goal is to improve the efficiency and quality of customer service and optimize communication between companies and customers.

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Products & services

Industry:IT Consulting & Services
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Omnichannel contact centre platform (Cloud/On-Premise)
Omnichannel contact centre platform in Cloud or On-Premise, with intelligent routing, virtual queues, interview/conversation guides, knowledge base and chat, e-mail and outbound functions.
Integration of third-party systems
Integration with Microsoft Teams, Alcatel CCD, SAP, Salesforce and other third-party systems, with Screen Popup, click-to-dial and automatic import/export of contacts and prospects.
Implementation and support services
Installation, training, support and custom developments to support the solution throughout the partnership.
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Location

Rue du Marché 7
1204 Geneva

At a glance

Legal form
Corporation
UID
CHE-110.096.574
Founded
2003 · 23 years
Last commercial register change
July 3, 2023
Employees
11 to 20

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