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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint746,952 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesManagement consultantZugCustomer Management Expert Consulting Erwin Roos
Customer Management Expert Consulting Erwin Roos Logo
Verified· 2 sourcesTrust Score
Summary

About the company

The company provides consulting services in the field of Customer Management, particularly in the areas of Customer Experience Management, Customer Relationship Management, customer segmentation, marketing, sales and service optimization. The core activity is to support companies in developing and implementing customer-centric strategies and solutions to increase customer satisfaction and loyalty while simultaneously improving profitability.

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Products & services

Industry:Management consultant
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4.0/5

Customer Management Expert Consulting Erwin Roos

✓ Offered11
Customer Management Advisory
Customer-centric specialist advisory for integrated customer management, focusing on CEM, CLM, CVM, CRM, CMR, CII and interfaces with Marketing, Sales, Customer Care, Analytics and IT.
Customer Management Strategy and Target Review
Review and harmonisation of customer management targets and measures, in particular in CEM, CLM and CVM and across channels and touchpoints.
Customer Journey and Experience Optimisation
Analysis and improvement of purchasing, service and interaction experiences across offline, online, inbound and outbound touchpoints, including customer experience and customer care.
Customer Segmentation and Micro-Segmentation
Development and review of segmentation and micro-segmentation logics based on value, needs, behavioural and geographic components.
Customer Analytics and Data Monetisation
Analysis, setup and use of customer data for marketing, sales and service, including deep customer data analytics, reporting, forecasts and monetisation.
Omnichannel Management
Building and optimisation of cross-channel dialogue, sales and campaign processes across offline, online, inbound and outbound channels.
Campaign Management Advisory
Analysis, review and reorientation of campaign processes, architectures and systems, including closed-loop reporting, control and system replacement.
Customer Lifetime Value and Loyalty Management
Value-based customer lifecycle management, loyalty improvement, churn analysis, cross- and upselling, as well as developing existing customers into reference customers and ambassadors.
Customer Management Change Management
Support for reorganisations, project kick-offs, roadmaps, system and process investments, as well as implementation of change programmes in customer management.
Interim Customer Management Support
Temporary advisory and deputisation for new specialists or managers, as well as part-time interim CCO or CRMO roles in the customer management environment.
Customer Management System Assessment
Vendor-independent evaluation of customer management, CRM, CEM and campaign management systems to decide on further development or a new implementation.
Trust & reputation

ranQ Trust Score of Customer Management Expert Consulting Erwin Roos: 4.0 out of 5.0

Trust Score4.0/ 5.0

High

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Data basis 54% · As of November 2026

Customer Management Expert Consulting Erwin Roos has no value in the Reputation area of the ranQ Trust Score because no data is available. The area carries 42% of the weighting and drops out of the calculation for this profile; it does not lower the score, only the reported data basis.
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CriterionValueWeight
  • Review quality: No data point — the criterion is taken out of the weighting and does not lower the score.—24%
  • Review volume: No data point — the criterion is taken out of the weighting and does not lower the score.—10%
  • Review recency: No data point — the criterion is taken out of the weighting and does not lower the score.—8%
Customer Management Expert Consulting Erwin Roos scores 72.7 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
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CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.86.512%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.55.07%
Customer Management Expert Consulting Erwin Roos scores 85.0 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
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CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).85.022%
Customer Management Expert Consulting Erwin Roos scores 0.6 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.0.64%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

Customer Management Expert Consulting Erwin Roos reaches a ranQ Trust Score of 4.0 out of 5.0 — rated «High». No public customer reviews are available for this provider; the rating is based on the remaining criteria. The data basis is 54%, so the score is backed by part of the criteria. As of November 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

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Location

Untermüli 11
6300 Zug

At a glance

Legal form
Sole proprietorship
UID
CHE-329.488.055
Founded
2016 · 10 years
Last commercial register change
July 19, 2016
Employees
1 to 10

Active in 1 of 26 cantons

  • ZGZug
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.67.06%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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