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DirectoryBusiness & Technical ServicesManagement ConsultingZugCustomer Management Expert Consulting Erwin Roos
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Customer Management Expert Consulting Erwin Roos

Summary

About the company

The company provides consulting services in the field of Customer Management, particularly in the areas of Customer Experience Management, Customer Relationship Management, customer segmentation, marketing, sales and service optimization. The core activity is to support companies in developing and implementing customer-centric strategies and solutions to increase customer satisfaction and loyalty while simultaneously improving profitability.

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Products & services

Industry:Management Consulting
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Customer Management Advisory
Customer-centric specialist advisory for integrated customer management, focusing on CEM, CLM, CVM, CRM, CMR, CII and interfaces with Marketing, Sales, Customer Care, Analytics and IT.
Customer Management Strategy and Target Review
Review and harmonisation of customer management targets and measures, in particular in CEM, CLM and CVM and across channels and touchpoints.
Customer Journey and Experience Optimisation
Analysis and improvement of purchasing, service and interaction experiences across offline, online, inbound and outbound touchpoints, including customer experience and customer care.
Customer Segmentation and Micro-Segmentation
Development and review of segmentation and micro-segmentation logics based on value, needs, behavioural and geographic components.
Customer Analytics and Data Monetisation
Analysis, setup and use of customer data for marketing, sales and service, including deep customer data analytics, reporting, forecasts and monetisation.

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Location

Untermüli 11
6300 Zug

At a glance

Legal form
Sole proprietorship
UID
CHE-329.488.055
Founded
2016 · 10 years
Last commercial register change
July 19, 2016
Employees
1 to 10

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