The ditari GmbH supports companies in the area of customer relationship management and customer dialogue. Their core activities include:
* Implementation of customer relationship management projects
* Process analysis and optimization
* Implementation of Customer Excellence measures
* Virtual Quality Management
* Interim management and bridging of leadership positions
* Process optimization and implementation
* Customer care and enthusiasm
* Relief and support of employees
The company thus offers a wide range of services to support companies in optimizing their customer relationships and processes.
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Products & services
Industry:Management Consulting
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Customer relationship management (CRM) and customer dialogue
Support for all topics around CRM and customer dialogue, including process optimization, quality management, project management, resource relief, and system solutions.
Project implementation
Project implementation for CRM-related initiatives, from initiating, planning and testing through to executing, monitoring and interacting.
Customer Excellence
Customer Excellence to improve the customer experience and increase customer enthusiasm in customer service.
Process analysis
Process analysis for examining, designing and optimizing workflows, as well as identifying improvement potential.
Quality management in customer contact
Quality management in customer contact with continuous and tailored quality measurements, neutral assessments, benchmarking and concrete recommendations for action.
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