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Engelbart Software GmbH

Summary

About the company

The core activity of Engelbart Software GmbH is the development and provision of software solutions for IT and Unified Communication Services, particularly in the areas of IT service management, self-service portals and the automation of business processes.

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Offering

Products & services

Industry:Software Development

✓ Offered8

AI and CCaaS/UCaaS solutions

Agentic AI and CCaaS/UCaaS solutions for parametrising and adapting customer experiences, including multi-channel AI agents and integration with existing telephony platforms.

Contact center solution (NXT-CC)

Next-gen contact center with higher efficiency, improved customer and agent experience, and expansion with digital channels alongside traditional voice.

AI services and solutions

Generative AI services for more efficient handling of recurring requests and for improving the customer experience.

Presence interworking solution (Presence Connect)

Solution for presence interworking between different communication platforms.

SIPmate

Connect customers to the right agent or provide automated problem resolution in near real time without agent integration.

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Engelbart Software GmbH

About the company

Products & services

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Engelbart Software GmbH

About the company

Products & services

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