The core activity of FocusClient is to advise and support companies in the development and implementation of marketing and communication strategies that focus on improving customer relationships and increasing customer satisfaction. This includes analyzing and optimizing customer interactions, developing customer-oriented solutions, and implementing measures to improve the customer experience.
AI-generated
Offering
Products & services
Industry:Management Consulting
✓ Offered9
Customer Relationship Advisory
Supporting companies in their customer relationship, from prospect to winback, with tailored services, dialogue and customer journey.
Marketing & Communication Strategy
Developing and implementing marketing and communication strategies tailored to the company’s objectives, size and the various channels.
Implementation of Marketing & Communication Solutions
Implementing marketing and communication solutions, including moderating interactions, communication assets and tracking actions within the company.
Customer Data Utilisation
Collection, consolidation and commercial use of customer data, strengthening customer knowledge and improving satisfaction and NPS.
Customer Satisfaction Surveys and Mystery Shopping
Customer satisfaction surveys, measuring customer feedback and mystery shopping to identify quick improvements and monitor service quality.
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