Haimat GmbH develops an AI platform for customer service and telephony that answers calls, books appointments, and handles customer inquiries automatically. The platform also includes knowledge-base, document processing, workflow automation, and integrations with calendars and business systems.
AI-generated
Offering
Products & services
✓ Offered8
AI Customer Service Platform
AI customer service for Swiss businesses with voice and text channels, automated answers, call forwarding, appointment booking, and follow-up actions via email, SMS and webhooks.
AI Phone Assistant
Answer calls around the clock, handle questions, book appointments and route calls to staff when needed, including Swiss German and multilingual support.
Online Appointment Booking
Own booking page with service, staff and available-slot selection, including calendar integration plus SMS and email reminders.
AI Support Chat
Automatically answer email, web chat and WhatsApp enquiries using the knowledge base, with complex cases escalated to the team.
AI Document Processing
Ingest PDFs, Word documents, scans and websites, index the content and use it as a knowledge base for precise AI-agent answers.
Process Automation
Automate recurring workflows, such as confirmations, reminders and webhooks triggered after calls or other events.
CRM Integration for Leads
Qualify incoming enquiries and feed them directly into sales processes or systems such as HubSpot and Bexio, including API and CRM integrations.
AI Agent Setup and Support
Setup of the AI phone agent with discovery call, prompt engineering, adjustments, revisions and ongoing support; also custom setups on request.
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