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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint747,212 companies indexed · Last updated: today
DirectoryIT & CommunicationIT service providerWinterthurHelpMate GmbH
HelpMate GmbH Logo
Verified· 2 sourcesTrust Score
Summary

About the company

HelpMate GmbH automates customer support requests using integrated AI models and generates individualized response suggestions that are reviewed by support staff. The service integrates with ticketing systems via API, anonymizes data before processing, stores company data in Switzerland and uses Microsoft Azure infrastructure for AI processing in Sweden.

AI-generated
Presence

Service area

Offering

Products & services

Industry:IT service providerSoftware developer
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3.6/5

HelpMate GmbH

✓ Offered3
AI-driven automation of support requests
Support requests are automatically captured, anonymised and analysed; HelpMate creates individual answer suggestions for customer service based on previous cases and company documentation.
Integration in ticketing systems and email inboxes
Direct connection to the inbox and via the ticketing system’s API; existing processes remain unchanged, and employees continue working as usual.
Implementation, setup and test phase
Introduction with preparation, a two-week adjustment phase and a three-month test phase; the entire implementation process takes around four weeks until first deployment.
Trust & reputation

ranQ Trust Score of HelpMate GmbH: 3.6 out of 5.0

Trust Score3.6/ 5.0

Solid

x

Data basis 54% · As of November 2026

HelpMate GmbH has no value in the Reputation area of the ranQ Trust Score because no data is available. The area carries 42% of the weighting and drops out of the calculation for this profile; it does not lower the score, only the reported data basis.
x
CriterionValueWeight
  • Review quality: No data point — the criterion is taken out of the weighting and does not lower the score.—24%
  • Review volume: No data point — the criterion is taken out of the weighting and does not lower the score.—10%
  • Review recency: No data point — the criterion is taken out of the weighting and does not lower the score.—8%
HelpMate GmbH scores 50.8 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.25.012%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.55.07%
HelpMate GmbH scores 85.0 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).85.022%
HelpMate GmbH scores 2.9 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.2.94%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

HelpMate GmbH reaches a ranQ Trust Score of 3.6 out of 5.0 — rated «Solid». No public customer reviews are available for this provider; the rating is based on the remaining criteria. The data basis is 54%, so the score is backed by part of the criteria. As of November 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Knowledge

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Location

Archplatz 2
8400 Winterthur

At a glance

Legal form
Limited Liability Company
UID
CHE-300.118.117
Founded
2025 · 1 year
Last commercial register change
March 14, 2025
Employees
1 to 10

Active in 1 of 26 cantons

  • ZHZurich
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
88.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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