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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint742,805 companies indexed · Last updated: today
DirectoryIT & CommunicationIT Consulting & ServicesWinterthurHelpMate GmbH
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HelpMate GmbH

Summary

About the company

HelpMate GmbH automates customer support requests using integrated AI models and generates individualized response suggestions that are reviewed by support staff. The service integrates with ticketing systems via API, anonymizes data before processing, stores company data in Switzerland and uses Microsoft Azure infrastructure for AI processing in Sweden.

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Products & services

Industry:IT Consulting & ServicesSoftware Development
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AI-driven automation of support requests
Support requests are automatically captured, anonymised and analysed; HelpMate creates individual answer suggestions for customer service based on previous cases and company documentation.
Integration in ticketing systems and email inboxes
Direct connection to the inbox and via the ticketing system’s API; existing processes remain unchanged, and employees continue working as usual.
Implementation, setup and test phase
Introduction with preparation, a two-week adjustment phase and a three-month test phase; the entire implementation process takes around four weeks until first deployment.

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Location

Archplatz 2
8400 Winterthur

At a glance

Legal form
Limited Liability Company
UID
CHE-300.118.117
Founded
2025 · 1 year
Last commercial register change
March 14, 2025
Employees
1 to 10

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