HelpMate GmbH automates customer support requests using integrated AI models and generates individualized response suggestions that are reviewed by support staff. The service integrates with ticketing systems via API, anonymizes data before processing, stores company data in Switzerland and uses Microsoft Azure infrastructure for AI processing in Sweden.
AI-generated
Offering
Products & services
Industry:IT Consulting & ServicesSoftware Development
Outbound Leads by COHAGA
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Leadhub delivers verified contact details and decision-makers from over 750,000 Swiss companies — management, procurement, marketing, HR.
Support requests are automatically captured, anonymised and analysed; HelpMate creates individual answer suggestions for customer service based on previous cases and company documentation.
Integration in ticketing systems and email inboxes
Direct connection to the inbox and via the ticketing system’s API; existing processes remain unchanged, and employees continue working as usual.
Implementation, setup and test phase
Introduction with preparation, a two-week adjustment phase and a three-month test phase; the entire implementation process takes around four weeks until first deployment.
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