Leitwerk GmbH is a consulting company focused on customer experience and benchmarking. It supports the analysis of best practices, the development of strategies, and concepts, tools and training to improve customer satisfaction and loyalty.
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Industry:Management Consulting
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Concepts, tools and training for the systematic design and management of positive customer experiences along the customer journey; analysis of touchpoints, development of strategies and practical implementation.
Benchmarking
Benchmarking of the market and competitors; comparison of practices and performance indicators, analysis of best practices and derivation of improvements for costs, processes and customer retention.
Consulting and implementation of concepts
Consulting, support for the implementation of concepts and project management based on industry and company experience, including the development of practical solutions.
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