Oakrain Sàrl is affiliated with Smart Minds Consulting, a management consulting firm that delivers transformational change and positive disruption for companies in the consumer goods, services and retail sectors.
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Omnichannel strategy consulting for distribution channels, customer segments and channel roles; current-state review, fit-gap analysis, roadmap development, and alignment of digital and physical channels.
Digital Transformation Consulting
Digital transformation consulting on strategy, roadmaps, technologies, processes and organization; efficiency gains, performance improvement and development of digital products.
Direct-to-Consumer Consulting
Direct-to-consumer consulting for DTC business models, go-to-market strategies, agile innovation cycles, operating models, brand growth and customer analytics.
Customer Experience Design
Customer experience design with journey mapping, analysis of all touchpoints, CX roadmap development, definition of the target experience and optimization of digital and traditional customer journeys.
Consumer Operations Consulting
Consumer operations consulting for front- and back-office processes, multichannel engagement capabilities, service delivery, technology selection and BPO strategies.
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