Qsome AG is a software solution for queue and customer-journey management that helps service points control and coordinate customer flows. The platform includes modules for appointment scheduling, self‑check‑in terminals, ticket routing, SMS/email notifications and data analytics, and is available as a standalone or cloud-based deployment (e.g., One and Swarm).
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Industry:Software Development
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Queue management and customer journey control at service points with appointment booking, check-in, real-time notifications, digital forms, and data analysis.
Appointment Management
Appointment administration for staff and customers with available slot display, booking, appointment check-in, and integration with other tools.
Check-in and Self-Service Terminals
Check-in via self-service terminals with ticket printing, QR-code scanning, appointment check-in, and options for contactless queueing.
Real-Time Notifications and Visitor Guidance
SMS, email, and app-like mobile notifications with live status, information screens, and wayfinding for customers, visitors, or patients.
Digital Forms and Data Capture
Digital forms for capturing customer, visitor, and patient data while waiting, plus analysis, reporting, and process improvement.
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