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DirectoryPublic Administration & EducationContinuing Education InstitutesNiederhasliRoman Kuster, Consulting & Training GmbH
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Roman Kuster, Consulting & Training GmbH

Summary

About the company

The company offers coaching and training programs for employees and executives in service industries with customer contact to improve their communication skills, customer orientation and leadership skills, thereby increasing customer satisfaction and loyalty. The company's core activity is the development and implementation of training and coaching in the areas of customer contact, communication and personnel development.

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Products & services

Industry:Continuing Education Institutes
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Training and personal coaching for staff with customer contact
Training and personal coaching for employees and managers in customer-facing roles, focusing on communication, customer orientation, conflict resolution and personal development in service industries.
Telephone training for team members
Telephone training for team members in customer service, back office, call centres or help desks, so that enquiries are handled in a friendly, clear and customer-retaining way even in stressful situations.
Training for customer-oriented behaviour
Practical trainings for customer-oriented behaviour in non-sales-oriented environments such as municipal administrations, focusing on positive interactions and building customer relationships.
Client retention through positive conversation management
Training for the healthcare sector in practices, hospitals, nursing homes and therapy centres, with empathetic conversation management and advice to deepen and extend client retention.
Create customer experiences through sales trainings
Sales trainings and team trainings with individual coaching to promote customer satisfaction, recommendations and increased sales through changed behaviour.

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Location

Brünnlistrasse 74
8155 Niederhasli

At a glance

Legal form
Limited Liability Company
UID
CHE-246.283.677
Founded
2019 · 7 years
Last commercial register change
May 7, 2019
Employees
1 to 10

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