Spark 'n Bloom GmbH advises companies on customer loyalty, loyalty strategy, and customer experience. It uses co-creation workshops to help teams develop solutions, ideas, and improvements for offers, programmes, and processes.
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Industry:Management Consulting
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Consulting on customer loyalty, development of loyalty strategies, improvement of loyalty programs, health checks of data and CRM systems, and reviews of the customer experience.
Co-Creation Workshops
Three co-creation workshops to assess offer potential, develop differentiating ideas, and align internally for adjustments to products, services, and processes.
Customer Experience Design
Workshops to improve the customer experience across the entire customer lifecycle, with the involvement of employees and collective ideas.
Data-driven Campaigns
Analysis of customer data, extraction of relevant insights, segmentation of target groups, and development of more suitable offers and campaigns.
Loyalty Strategy Development
Development of an individual loyalty strategy with input from various teams and a focus on long-term customer relationships.
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