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DirectoryIT & CommunicationSoftware DevelopmentLucerneVIER Schweiz AG
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VIER Schweiz AG

Summary

About the company

VIER Schweiz AG is a technology company providing AI-based communication solutions and a European cloud platform for customer dialogue. Its offerings include cloud-hosted software and AI tools for contact centers and customer communications, such as VIER engage, VIER AI Gateway, VIER AI Studio, VIER Copilot, interaction analytics and voice AI gateways.

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Offering

Products & services

Industry:Software Development
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9
Contact Center Software (VIER engage)
Omnichannel contact center software for inbound and outbound telephony, written contact, routing, IVR, reporting, unified desktop and integrations into third-party systems.
AI Assistance in Customer Dialog (VIER Copilot)
AI-based assistance for service staff with real-time analysis of customer requests, transcription, summaries, connection to a knowledge base and integration of third-party systems.
Speech Analytics Software (VIER Interaction Analytics)
AI-supported speech and text analytics for service and sales with dashboards, topic and phrase recognition, coaching features and integration into VIER engage.
Automated Customer Surveys (VIER Voice of the Customer)
Cloud-based solution for telephone, email and web surveys directly after the contact, with question catalogs, real-time statistics and evaluations.
Lawful Use of Generative AI (VIER AI Gateway)
Secure AI use with model selection, data-protection anonymisation, guardrails, a unified GenAI API, logging and an audit trail, as well as a Knowledge Manager.

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Location

Hirschengraben 33
6003 Lucerne

At a glance

Legal form
Corporation
UID
CHE-400.054.475
Founded
2022 · 4 years
Last commercial register change
April 20, 2022
Employees
11 to 20

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