VIER Schweiz AG is a technology company providing AI-based communication solutions and a European cloud platform for customer dialogue. Its offerings include cloud-hosted software and AI tools for contact centers and customer communications, such as VIER engage, VIER AI Gateway, VIER AI Studio, VIER Copilot, interaction analytics and voice AI gateways.
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Industry:Software Development
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Leadhub delivers verified contact details and decision-makers from over 750,000 Swiss companies — management, procurement, marketing, HR.
Omnichannel contact center software for inbound and outbound telephony, written contact, routing, IVR, reporting, unified desktop and integrations into third-party systems.
AI Assistance in Customer Dialog (VIER Copilot)
AI-based assistance for service staff with real-time analysis of customer requests, transcription, summaries, connection to a knowledge base and integration of third-party systems.
AI-supported speech and text analytics for service and sales with dashboards, topic and phrase recognition, coaching features and integration into VIER engage.
Automated Customer Surveys (VIER Voice of the Customer)
Cloud-based solution for telephone, email and web surveys directly after the contact, with question catalogs, real-time statistics and evaluations.
Lawful Use of Generative AI (VIER AI Gateway)
Secure AI use with model selection, data-protection anonymisation, guardrails, a unified GenAI API, logging and an audit trail, as well as a Knowledge Manager.
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