The core activity of Activeo is consulting and implementing solutions for customer relationships and contact centers, particularly in the areas of digital transformation and customer experience management. Activeo provides comprehensive services, including consulting, integration, technology development and service, to support companies in optimizing their customer interactions and experiences.
AI-generated
Offering
Products & services
Industry:IT Consulting & ServicesSoftware Development
Outbound Leads by COHAGA
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Leadhub delivers verified contact details and decision-makers from over 750,000 Swiss companies — management, procurement, marketing, HR.
Advisory, operational audit, requirements framing, project management, process optimisation, quality management and change enablement for the customer relationship.
Technological expertise
IT integration, specific developments, automation and AI, training for knowledge-transfer, 24/7 support and managed services for customer-relationship tools.
Customer relationship software solutions
Proprietary customer-relationship management software: LogePal, UC Care and CC Care, with real-time dashboards, Cisco telephony administration and autonomous IVR management.
Multichannel customer experience
Design and optimisation of customer journeys across voice, email, chat, video and digital channels, with AI, automation, KPIs, unified interface and improved satisfaction.
Operational performance
Redefinition of the operational model for customer service, balance between quality and efficiency, team engagement, quality certification, WFM, queue management and change enablement.
Knowledge
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