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DirectoryIT & CommunicationSoftware DevelopmentWollerauAlveni AG
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Alveni AG

Summary

About the company

Alveni AG provides an AI telephone assistant designed for hotels that handles incoming calls, manages bookings and automatically answers guest inquiries. The service integrates via API with hotel systems (PMS/CRM), supports multiple languages and processes data in compliance with GDPR.

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Products & services

Industry:Software Development
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11
AI platform for guest communication
Phone, email, website chat, WhatsApp, Instagram and Messenger in one platform; centralized knowledge base, 30 languages, 24/7 replies, handover to the team, PMS/CRM connection.
AI phone assistant for hotels
Receive calls around the clock, answer guest questions, take reservations, retrieve availability and prices from the PMS, handle cancellations and rebookings.
AI for email
Automatically process incoming emails, prepare inquiries and booking confirmations as drafts in the inbox, use PMS data and respond in the house tone.
Website chatbot
AI chatbot for hotel websites, answers guest questions in real time, covers FAQs and supports direct bookings in multiple languages.
WhatsApp AI
Respond to guest inquiries via WhatsApp immediately, with information on room availability, prices, arrival and other frequently asked questions.
Instagram chatbot
Automatically reply to direct messages on Instagram to automate guest communication for socially minded target groups.
Messenger chatbot
Automated guest communication via Facebook Messenger, centrally managed and integrated into the social media presence.
Integrations with hotel software
API connections to PMS, CRM, booking engine, revenue management and other hospitality systems; synchronize data, integrate reservations and guest data.
AI receptionist for hotels
Automated reception for calls and guest questions, including reservation intake, handover to staff and brand-compliant communication.
AI phone switchboard for hotels
Phone switchboard with AI support for incoming calls, call routing, multilingual capability and relieving the reception during hotel operations.
AI answering machine for hotels
Automatic answering machine for hotels: answers calls, replies to standard questions and prevents missed inquiries outside opening hours.
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Location

Balbweg 7
8832 Wollerau

At a glance

Legal form
Corporation
UID
CHE-252.286.359
Founded
2024 · 2 years
Last commercial register change
October 1, 2024
Employees
1 to 10

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