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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint746,904 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesManagement consultantUsterCustomer Connection GmbH
Customer Connection GmbH Logo
Verified· 2 sourcesTrust Score
Summary

About the company

Customer Connection GmbH advises businesses on setting up, restructuring and improving service centres. Its services also include customer service training, leadership development, coaching, learning and development consultancy, and quality management.

AI-generated
Presence

Service area

Offering

Products & services

Industry:Management consultant
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Customer Connection GmbH

✓ Offered7
Leadership Development
Sparring partner for executives in the customer service center: sharpen roles, strengthen leadership skills, analyse success factors, develop training approaches, accompany implementation and measure progress.
Service Excellence Training
Trainings for customer service employees: strengthen customer service competencies, improve relationships, promote precise and empathetic communication, and develop needs-based learning journeys.
Learning & Development Excellence
Support for Learning & Development teams in developing effective learning journeys, flipped classroom concepts, e-learning integration and learning-effective training designs.
Coaching and leadership training
Coaching and leadership training for hierarchical levels within the company: align leadership actions, promote leadership alignment, support consistent decision-making and a uniform customer experience.
Quality management
Set-up and further development of quality management in service: define the service culture, develop guidelines, plan measures, and define, measure and control quality.
Consulting
Support for expanding, upgrading and optimising service centers, as well as for developing service strategies and overall performance.
Bootcamp Diploma Call Center Agent callnet.ch
Live online intensive training in customer dialogue for experienced employees: call handling, empathetic communication, complaint management, simulation calls and preparation for the CCA exam.
Trust & reputation

ranQ Trust Score of Customer Connection GmbH: 4.1 out of 5.0

Trust Score4.1/ 5.0

High

x

Data basis 54% · As of November 2026

Without public customer reviews the score stays capped.

Customer Connection GmbH has no value in the Reputation area of the ranQ Trust Score because no data is available. The area carries 42% of the weighting and drops out of the calculation for this profile; it does not lower the score, only the reported data basis.
x
CriterionValueWeight
  • Review quality: No data point — the criterion is taken out of the weighting and does not lower the score.—24%
  • Review volume: No data point — the criterion is taken out of the weighting and does not lower the score.—10%
  • Review recency: No data point — the criterion is taken out of the weighting and does not lower the score.—8%
Customer Connection GmbH scores 83.0 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.100.012%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.55.07%
Customer Connection GmbH scores 85.0 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).85.022%
Customer Connection GmbH scores 42.9 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.42.94%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

Customer Connection GmbH reaches a ranQ Trust Score of 4.1 out of 5.0 — rated «High». No public customer reviews are available for this provider; the rating is based on the remaining criteria. The data basis is 54%, so the score is backed by part of the criteria. As of November 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Knowledge

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Location

Brunnenwiesenstrasse 1a
8610 Uster
Opening hours
Mon
08:00 - 18:00
Tue
08:00 - 18:00
Wed
08:00 - 18:00
Thu
08:00 - 18:00
Fri
08:00 - 18:00
Sat
Closed
Sun
Closed

At a glance

Legal form
Limited Liability Company
UID
CHE-114.619.873
Founded
2008 · 18 years
Last commercial register change
February 5, 2020
Employees
1 to 10

Active in 1 of 26 cantons

  • ZHZurich
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
88.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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