Customer Focus GmbH

The core activity of Customer Focus GmbH is to advise and support companies in transforming their service operations and improving the customer experience. This includes services such as: Service Management Consulting, Project Management, Interim Management, Coaching and Leadership Training, Quality Management, IT Management and Operations, Customer Experience Management, Social Media Management, and Customer Service Management. The company supports companies in transforming their service operations from a 'best-effort' approach to a 'best-practice' approach, achieving sustainable customer satisfaction and loyalty.