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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,887 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesManagement ConsultingBaselExperience Factory GmbH
Experience Factory GmbH Logo
Verified· 2 sourcesTrust Score
Summary

About the company

The company's core activity is the consulting and optimization of sales and customer service processes, particularly in the area of contact centers, as well as the mediation of sales methodologies and strategies. The company offers services such as workforce analysis, coaching, day-to-day consulting, and sales partner programs to help companies increase their performance and satisfy their customers.

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Offering

Products & services

Industry:Management Consulting
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4.1/5

Experience Factory GmbH

✓ Offered
10
Contact center performance consulting
Non-binding two-day on-site analysis, professional workflow analysis and definition of immediate measures to increase performance in the contact center.
Consulting and coaching
On-site day consulting and coaching, initial discussion, support towards more satisfied employees and customers, and help with processes, culture and leadership.
Sales and customer service dialogue
Professional dialogue for sales and customer service, methodical conversation analysis using ethos, pathos and logos, and support for more closings.
Workforce management and personnel planning
Introduction of personnel scheduling, optimisation of workforce management, analysis of organisation and processes, and support for systems and implementation.
Systems implementation
Implementation of telephony, knowledge base and CRM systems, including organisational rollout and process documentation.
Training and instruction
Conducting training programmes, instruction in the areas of sales, logistics and leadership, and ongoing qualification within the network.
Outsourcing of customer contact and service
In- and outsourcing of sales and customer dialogue, as well as support in inbound customer service and in setting up sales.
Building sales and service organisations
Building organisations, optimising service and sales results, and supporting processes and systems.
Business model development
Development of innovative customer experiences and business models with specialists from various industries in the partner network.
Partner network with specialist solutions
Access to a network partner system with solutions for availability, training, customer experience, web design, automation and workforce management.
Trust & reputation

ranQ Trust Score of Experience Factory GmbH: 4.1 out of 5.0

Trust Score4.1/ 5.0

High

x

Data basis 54% · As of October 2026

Without public customer reviews the score stays capped.

Experience Factory GmbH has no value in the Reputation area of the ranQ Trust Score because no data is available. The area carries 42% of the weighting and drops out of the calculation for this profile; it does not lower the score, only the reported data basis.
x
CriterionValueWeight
  • Review quality: No data point — the criterion is taken out of the weighting and does not lower the score.—24%
  • Review volume: No data point — the criterion is taken out of the weighting and does not lower the score.—10%
  • Review recency: No data point — the criterion is taken out of the weighting and does not lower the score.—8%
Experience Factory GmbH scores 77.2 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.86.512%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.55.07%
Experience Factory GmbH scores 85.0 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).85.022%
Experience Factory GmbH scores 40.0 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.40.04%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

Experience Factory GmbH reaches a ranQ Trust Score of 4.1 out of 5.0 — rated «High». No public customer reviews are available for this provider; the rating is based on the remaining criteria. The data basis is 54%, so the score is backed by part of the criteria. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Knowledge

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Location

Prattelerstrasse 10
4052 Basel
Opening hours
Mon
07:00 - 19:00
Tue
07:00 - 19:00
Wed
07:00 - 19:00
Thu
07:00 - 19:00
Fri
07:00 - 19:00
Sat
07:00 - 19:00
Sun
Closed

At a glance

Legal form
Limited Liability Company
UID
CHE-455.038.729
Founded
2016 · 10 years
Last commercial register change
March 1, 2021
Employees
1 to 10
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
88.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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