Call center
in Switzerland

Appligest SA

Geneva · Since 1979 · 1–10 empl.

Appligest SA develops tailor-made management software for Swiss SMEs. Its solutions include applications for wholesale and retail businesses and electrical companies, as well as tools for process automation and AI-supported digitalisation.

Telservice24 AG

Wallisellen · Since 1988 · 21–50 empl.

The core activity of Ueberland Funk is the provision of telephone order services, including a 24/7 control center, alarm services, telealarm and emergency call center, particularly for SMEs and national companies. The focus is on receiving and processing incoming telephone calls, where employees act as representatives of the customers and handle their concerns in a professional and friendly manner.

City Telefon- und Bürodienst GmbH

Chur · Since 1993 · 11–20 empl.

The core activity of City Telefon- und Bürodienst GmbH is the provision of telephone order and secretarial services, in particular the acceptance and processing of telephone calls for customers who desire personal and professional customer care, but are not always personally available.

Mobi24 AG

Bern · Since 1997 · 1–10 empl.

Mobi24 AG operates a 24-hour contact centre and assistance/emergency call service for Mobiliar customers, offering services such as roadside assistance (24 h CarAssistance), medical and travel assistance, and general information. The company is a wholly owned subsidiary of Schweizerische Mobiliar Versicherungsgesellschaft AG.

icare sales&services Dialogmarketing AG

St. Gallen · Since 2000 · 21–50 empl.

icare sales&services Dialogmarketing AG operates a dialogue marketing agency providing inbound and outbound call-centre services, customer service and support. Its services also include back-office support, social media management, and training and consulting for customer communication and sales.

CallTec AG

Zug · Since 2000 · 21–50 empl.

CallTec AG provides contact solutions for marketing and sales, market research, and customer care. Its services include inbound and outbound telemarketing, call center management, staffing and recruitment, and consulting and training for call centers.

Mindpearl AG

Forch · Since 2001 · 11–20 empl.

The company offers a comprehensive range of outsourcing services for customer service, particularly for the aviation and tourism industries. The core activities include: Multilingual customer service solutions (inbound and outbound), customer relationship management, loyalty program management, email support, social media management, lost and found service, disruption management, and back-office support. The company utilizes both human and artificial intelligence (AI) to provide efficient and personalized customer service.

Medi24 AG

Liebefeld · Since 2001 · 11–20 empl.

The core activity of Medi24 is the development and sale of telemedical services, including telephone and online-based medical consultations, doctor consultations and the issuance of electronic prescriptions.

cd tel telefonauftragsdienst, christine dörig

Bergdietikon · Since 2002 · 1–10 empl.

The core activity of the company is the telephone order service, where the company answers phones for its customers and provides their clients with satisfactory information. The company thus offers a service that acts as a link between customers and callers, thereby giving customers more free time.

Blue Call AG

Aarau · Since 2003 · 11–20 empl.

The core activity of Blue Call is the development and provision of communication solutions and technologies for contact centers, telecommunications and ICT. This includes in particular the development of software applications for communication, such as IVR systems, voice portals, WebRTC solutions, call recording systems and conference servers. In addition, the company also offers services such as consulting, project planning and maintenance for its customers.

Direct Communication AG

Uster · Since 2004 · 21–50 empl.

The core activity of Direct Communication AG is the provision of services in the field of customer communication and sales, particularly: * Outbound services: sales promotion, appointment scheduling, customer reactivation, donation and fundraising campaigns, market research and needs assessment * Inbound services: live chat support, customer care, first-level support, complaint management, hotlines and order taking, telephone center outsourcing * Lead management and database enhancement The company supports its customers in acquiring new customers and increasing sales through proactive and reactive communication measures.

Officinter Sàrl

Le Grand-Saconnex · Since 2005 · 1–10 empl.

The core activity of Officinter is to provide services in the field of communication and administration, particularly: telephone secretariat, provision of qualified interpreters and translators in all languages, and administrative support for companies, self-employed individuals and private individuals. The company thus offers a combination of administrative and communication services to support customers in their daily work.

BBG Global AG

Baar · Since 2006 · 1–10 empl.

BBG Global AG operates in telecommunications and other business areas. Its activities and those of its group companies include operator-assisted long-distance and collect calls, ATM operations, and secure telephone systems.

Permaphone, Papaux Marlyse et Olivier

Fribourg · Since 2007 · 1–10 empl.

Permaphone, Papaux Marlyse et Olivier provides telephone answering and call‑handling services for businesses and small independent professionals. Services include answering calls under the client's business name, taking and transmitting messages, appointment scheduling and agenda management, daily email reports, temporary coverage for absences, and ad hoc secretarial tasks.

Just Call GmbH

Kloten · Since 2007 · 11–20 empl.

The core activity of the company "Just Call GmbH" is the provision of telephone and secretarial services for other companies. This includes the acceptance and forwarding of telephone calls, the receipt of customer inquiries and the forwarding of this information to the respective companies. The company also offers administrative support and secretarial services to support companies in managing their day-to-day business.

TopCommunication Services GmbH

Rapperswil Sg · Since 2007 · 11–20 empl.

TopCommunication Services GmbH provides telephone answering services for businesses, taking calls in the client’s name and according to their instructions. Call details are sent by email or SMS, and calls can be forwarded; the service is available in Swiss German, German, English, French and Italian.

Institut für Rechtsberatung GmbH

Wollerau · Since 2008 · 1–10 empl.

Institut für Rechtsberatung GmbH provides telephone legal advice on Swiss law to private and business clients. Its areas of advice include employment, tenancy, divorce, debt enforcement, inheritance and criminal law; it also assists online with letters and submissions and refers clients to lawyers.

spiritline GmbH

Bern · Since 2009 · 11–20 empl.

The company Spiritline GmbH offers fundraising and dialogue marketing services for non-profit organizations and companies. The core activities include: Potential analysis: identification of address segments and donor/customer profiles for targeted campaigns; Campaign planning: development of campaigns that involve donors or customers as partners and combine facts and visions; Dialogue marketing: implementation of dialogue marketing campaigns, including mailings and telemarketing; Data management: management and analysis of address databases; Workshops: conducting workshops for fundraising teams to clarify questions about donor behavior and motivation; Letter management: management and optimization of mail campaigns. The company focuses on developing solutions that inspire donors and customers and establish a positive emotional relationship with clients.

Stiftung Medizinische Notrufzentrale

Basel · Since 2009 · 11–20 empl.

Stiftung Medizinische Notrufzentrale operates medical emergency call centres and provides round-the-clock information and advice in non-life-threatening situations. Qualified nursing professionals connect callers with appropriate assistance when needed, and the foundation also offers home and mobile emergency call devices.

MIT AG

Bern · Since 2009 · 1–10 empl.

MIT AG provides cross-media dialog marketing services for the telecommunications and online markets. Its offerings include direct marketing and sales, customer service and eCommerce/eBusiness, process management and software solutions for call centers and telemarketing, as well as promotion campaigns and online contests.

Sellcor GmbH

Cham · Since 2009 · 1–10 empl.

Sellcor GmbH is a consultancy specialising in professional B2B sales. Its services include sales consulting, coaching and training, CRM implementation, prospecting and cold-calling, as well as marketing and sales management for selected products.

Bevilacqua gifapoint office & trade

Knonau · Since 2010 · 1–10 empl.

Bevilacqua gifapoint office & trade provides telephone and office services for businesses, including call handling, administrative support and bookkeeping. Its services also include telemarketing and translation.

Divendo GmbH

Basel · Since 2010 · 21–50 empl.

Divendo GmbH is a dialogue marketing agency that provides call-centre services for customer support and sales. Its services include handling inbound enquiries, running outbound campaigns and providing voice-assistant solutions using a voicebot.

Hookipa GmbH

Pfäffikon Sz · Since 2010 · 1–10 empl.

Hookipa GmbH works in private equity and financing, and offers start-up coaching as well as contact and personnel placement.

AP Dialog AG

Dättwil Ag · Since 2011 · 11–20 empl.

The core activity of AP Dialog AG is the operation of inbound and outbound call centers with a focus on high-quality and flexible solutions in the areas of customer service and sales. The company offers specialized services such as inbound call centers, outbound telemarketing and multichannel solutions to support customers in customer acquisition and care.

telefon.service nobs

Bremgarten B. Bern · Since 2011 · 1–10 empl.

telefon.service nobs provides outsourced telephone answering for businesses, taking calls in the company’s name. It forwards messages according to clients’ instructions and also offers appointment scheduling and calendar management for medical practices.

TLScontact Switzerland GmbH

Baar · Since 2014 · 1–10 empl.

TLScontact Switzerland GmbH provides visa and consular services on behalf of government clients, operating a network of visa application centres and managing administrative steps such as appointment booking, document checks, biometric enrolment and passport return.

sonar gmbh

Schaffhausen · Since 2015 · 1–10 empl.

sonar gmbh is a telemarketing agency serving B2B companies. Its services include outbound prospecting, lead generation and qualification, and customer and market surveys.

Swisscom Services AG

Worblaufen · Since 2016 · 1–10 empl.

Swisscom Services AG provides telecommunications and digital services. The company offers mobile, internet and TV subscriptions as well as support and security solutions for private customers.

Schweizerischer Spendenhilfsdienst AG

Zurich · Since 2017 · 11–20 empl.

The company's core activity is telephone fundraising for charitable organizations and non-profit organizations (NPOs). The company offers services such as individual donor outreach, relationship maintenance and long-term bonding of supporters to the organization.

Benlink AG

Uzwil · Since 2018 · 21–50 empl.

Benlink AG operates a platform that matches OEMs with qualified local technicians to deliver on-site industrial services such as installation, maintenance and repairs. The platform enables service ordering, quote requests and job tracking, and technicians are onboarded and trained to meet OEM equipment requirements.

Aurenus AG

Steinhausen · Since 2020 · 11–20 empl.

The core activity of Aurenus AG is the provision of customer service, particularly in inbound and outbound services, including telemarketing, sales and marketing management, as well as the integration of sales channels to achieve multichannel marketing success.

The Swatch Group Services AG

Biel/Bienne · Since 2000 · 11–20 empl.

Forcontact Europe SA

Chiasso · Since 2008 · 1–10 empl.

Sellgate Sales Outsourcing AG

Zurich · Since 2009 · 1–10 empl.

Curena AG

Zurich · Since 2008 · 11–20 empl.·4.0(10)

Curena AG operates a 24-hour emergency and service centre for businesses and organisations. It handles emergency calls and other calls according to client-specific procedures, and evaluates, supplies and operates emergency call devices and solutions.

SBT Sonia Bonolo Telefonservice GmbH

Bottighofen · Since 2017 · 1–10 empl.

SBT Sonia Bonolo Telefonservice GmbH answers calls on behalf of businesses and forwards calls or messages according to their instructions. Its services also include appointment scheduling, order taking and secretarial support.

PROHEARING GmbH

Neunkirch · Since 2019 · 11–20 empl.

PROHEARING GmbH provides free, individual and manufacturer-independent telephone advice on hearing loss and hearing aids. Through partner hearing-aid specialists, it arranges hearing tests and opportunities to try different hearing aids.