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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint742,805 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesCall CentersForchMindpearl AG
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Mindpearl AG

Summary

About the company

The company offers a comprehensive range of outsourcing services for customer service, particularly for the aviation and tourism industries. The core activities include: Multilingual customer service solutions (inbound and outbound), customer relationship management, loyalty program management, email support, social media management, lost and found service, disruption management, and back-office support. The company utilizes both human and artificial intelligence (AI) to provide efficient and personalized customer service.

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Offering

Products & services

Industry:Call Centers
✓ Offered12
Outsourced Customer Service Solutions
Multilingual outsourced customer service solutions for B2B and B2C brands, 24/7; including the design of customer-specific service setups, omnichannel communication and global support.
Inbound & Outbound Support
Multilingual inbound and outbound support by agents, around the clock; for customer interactions, proactive outreach and telephone support.
Customer Relations
Customer relations management to address requests, strengthen trust and foster customer loyalty.
Loyalty Programme Management
Management of loyalty programmes across various industries, including airline experience and collaboration with alliances such as oneworld, SkyTeam and Star Alliance.
Email Support
Handling email inquiries with high precision, efficient processes and timely responses.

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Location

Wassbergstrasse 52
8127 Forch

At a glance

Legal form
Corporation
UID
CHE-109.084.251
Founded
2001 · 25 years
Last commercial register change
June 22, 2026
Employees
11 to 20

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