The core activity of Ueberland Funk is the provision of telephone order services, including a 24/7 control center, alarm services, telealarm and emergency call center, particularly for SMEs and national companies. The focus is on receiving and processing incoming telephone calls, where employees act as representatives of the customers and handle their concerns in a professional and friendly manner.
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Industry:Call Centers
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Telephone order handling service for SMEs and national companies; calls are taken personally around the clock, recorded according to instructions and transmitted via SMS, pager, e-mail, fax or call forwarding.
On-call dispatch centre
On-call dispatch centre for calls outside business hours; incident reports are taken personally, technicians are notified and assignments can also be recorded via radio or an internet platform on request.
Alarm dispatch
Alarm dispatch for public facilities, technical alarms and burglary alarms; received around the clock via automatic receiving systems and responded to according to the emergency scenario.
Telealarm
Telealarm for personal emergency calls via button press and alarms from people who require particular protection; received via receiving centres and responded to according to the emergency scenario.
Emergency call centre for doctors
Emergency call centre for doctors and veterinary surgeons; rerouting of emergency service calls, information about emergencies within minutes and overflow handling when the practice is overloaded.
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