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DirectoryRetail & CommerceSoftware TradeSt. GallenHipercom Customer Communication GmbH
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Hipercom Customer Communication GmbH

Summary

About the company

Hipercom Customer Communication GmbH provides standardized solutions for measuring and evaluating customer communication across multiple channels. Its services include quality monitoring, call recording, mood analytics, and training and seminars for employee development.

AI-generated
Offering

Products & services

Industry:Software Trade
✓ Offered6
Quality Monitoring
Transparent call assessments by an independent party, analysis of recorded calls in the CMS, communicative and professional ratings, multilingual evaluations, self-learning support for agents.
Call Recording
Recording of inbound and outbound calls via the platform, import into the CMS, processing for mood analysis and communication assessment, also without a dedicated call recorder.
Mood Analytics
Analysis of customer sentiment based on the voice, breakdown of sentiment fluctuations, identification of conversation situations in which statements should be optimized or omitted.
E-mail and chat assessments
Analysis of email and chat communication, standardized measurement, qualified staff, improvement of written customer communication up to the voice-quality level.
Performance
Measurement and tracking of improvement points, identification of employees' strengths and weaknesses, goal setting, monitoring and renewed measurement to improve communication.
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Location

Teufener Strasse 36
9000 St. Gallen

At a glance

Legal form
Limited Liability Company
UID
CHE-157.147.078
Founded
2011 · 15 years
Last commercial register change
June 27, 2024
Employees
1 to 10

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