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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint746,904 companies indexed · Last updated: today
DirectoryRetail & CommerceSoftware resellerSt. GallenHipercom Customer Communication GmbH
Hipercom Customer Communication GmbH Logo
Verified· 2 sourcesTrust Score
Summary

About the company

Hipercom Customer Communication GmbH provides standardized solutions for measuring and evaluating customer communication across multiple channels. Its services include quality monitoring, call recording, mood analytics, and training and seminars for employee development.

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Service area

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Products & services

Industry:Software reseller
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Hipercom Customer Communication GmbH

6
Quality Monitoring
Transparent call assessments by an independent party, analysis of recorded calls in the CMS, communicative and professional ratings, multilingual evaluations, self-learning support for agents.
Call Recording
Recording of inbound and outbound calls via the platform, import into the CMS, processing for mood analysis and communication assessment, also without a dedicated call recorder.
Mood Analytics
Analysis of customer sentiment based on the voice, breakdown of sentiment fluctuations, identification of conversation situations in which statements should be optimized or omitted.
E-mail and chat assessments
Analysis of email and chat communication, standardized measurement, qualified staff, improvement of written customer communication up to the voice-quality level.
Performance
Measurement and tracking of improvement points, identification of employees' strengths and weaknesses, goal setting, monitoring and renewed measurement to improve communication.
Training and seminars
Call center agent trainings, leadership and self-management for communicative and professional development of employees and managers.
Trust & reputation

ranQ Trust Score of Hipercom Customer Communication GmbH: 4.1 out of 5.0

Trust Score4.1/ 5.0

High

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Data basis 54% · As of November 2026

Without public customer reviews the score stays capped.

Hipercom Customer Communication GmbH has no value in the Reputation area of the ranQ Trust Score because no data is available. The area carries 42% of the weighting and drops out of the calculation for this profile; it does not lower the score, only the reported data basis.
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CriterionValueWeight
  • Review quality: No data point — the criterion is taken out of the weighting and does not lower the score.—24%
  • Review volume: No data point — the criterion is taken out of the weighting and does not lower the score.—10%
  • Review recency: No data point — the criterion is taken out of the weighting and does not lower the score.—8%
Hipercom Customer Communication GmbH scores 83.0 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.100.012%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.55.07%
Hipercom Customer Communication GmbH scores 85.0 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).85.022%
Hipercom Customer Communication GmbH scores 62.9 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
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CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.62.94%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

Hipercom Customer Communication GmbH reaches a ranQ Trust Score of 4.1 out of 5.0 — rated «High». No public customer reviews are available for this provider; the rating is based on the remaining criteria. The data basis is 54%, so the score is backed by part of the criteria. As of November 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

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Location

Teufener Strasse 36
9000 St. Gallen

At a glance

Legal form
Limited Liability Company
UID
CHE-157.147.078
Founded
2011 · 15 years
Last commercial register change
June 27, 2024
Employees
1 to 10

Active in 1 of 26 cantons

  • SGSt. Gallen
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.88.06%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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