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DirectoryFinance & InsuranceFinancial ServicesSt. GallenHipercom Digital Solutions GmbH
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Hipercom Digital Solutions GmbH

Summary

About the company

Hipercom Digital Solutions GmbH develops digital analysis and evaluation solutions for customer communication. Its core services include Mood Analytics, Quality Monitoring, Call Recording, and assessments of email and chat communication.

AI-generated
Offering

Products & services

Industry:Financial Services
✓ Offered6
Quality Monitoring
Transparent call assessments from a neutral party, evaluation of recorded calls, communicative and technical assessments, coaching materials and self-learning for agents.
Call Recording
Recording and import of inbound and outbound calls, also on demand, without interventions in the existing IT infrastructure.
Mood Analytics
Analysis of customer sentiment based on the voice, assessment of sentiment fluctuations and support in optimizing statements during the conversation.
E-mail and chat assessments
Evaluation of email and chat communication, standardized measurement, qualitative assessment and derivation of improvements for customer communication.
Performance
Measurement of strengths and weaknesses, definition of improvement points, monitoring over several months, and development of employees and managers.
Training and seminars
Call center agent trainings, leadership and self-management for the ongoing development of employees and managers in terms of communication and expertise.
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Location

Teufener Strasse 36
9000 St. Gallen

At a glance

Legal form
Limited Liability Company
UID
CHE-292.803.870
Founded
2018 · 8 years
Last commercial register change
June 27, 2024
Employees
1 to 10

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