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DirectoryFinance & InsuranceFinancial ServicesZurichOmbudsstelle Finanzdienstleister (OFD)
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Ombudsstelle Finanzdienstleister (OFD)

Summary

About the company

Ombudsstelle Finanzdienstleister (OFD) is a neutral, cost-effective information and mediation centre for disputes between financial customers and financial service providers. It provides voluntary out-of-court mediation and is recognised by the Federal Department of Finance under article 74 ff. FinSA.

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Ombudsman office for financial services providers
Neutral and cost-effective information and referral office for specific complaints from customers against affiliated financial services providers and their advisors.
Mediation for financial clients
Out-of-court conciliation for financial clients with a written request, case review and facilitation of a mutually agreed solution; free of charge for clients, with fees based on time spent and complexity.
Registration for financial services providers
Registration of financial services providers with the Ombudsman office, including subsequent agreement, invoice and confirmation of acceptance, as well as reporting to the responsible advisors' registers.
Fee overview
Fee overview for financial services providers and financial clients including annual contribution, affiliation fee, mediation registration fee and costs for mediation appointments.
Information and telephone advice
Telephone information on disputes, the process for lodging a complaint, required documents and responsibility; for more complex cases, the file is reviewed and forwarded to the ombuds person.

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Location

Bleicherweg 10
8002 Zurich

At a glance

Legal form
Association
UID
CHE-402.512.193
Founded
2023 · 3 years
Last commercial register change
August 16, 2023
Employees
11 to 20

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