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DirectoryIT & CommunicationTelecommunicationsBussignySITEL S.A.
SITEL S.A. Logo
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SITEL S.A.

Summary

About the company

SITEL S.A. provides customer experience services for businesses, including customer care, technical support, sales and retention, back-office support, and collections. The company combines people, insights, and technology to deliver scalable customer interactions and CX solutions.

AI-generated
Offering

Products & services

Industry:Telecommunications
✓ Offered7
Customer Experience Management (CX)
Customer experience services for brands: end-to-end handling of customer touchpoints, multilingual support, omnichannel delivery and scalable service processes.
Customer Care and Contact Center Operations
Customer care, sales and retention, technical support, back-office support, collections and trust & safety for outsourced contact center processes.
CX Strategy and Design
Advisory to optimize CX ecosystems, customer journey analysis, experience orchestration and design of customer experience solutions.
AI-Enabled CX Solutions
AI, conversational AI and generative AI solutions, intelligent automation, self-service and a unified agent desktop for more efficient CX processes.
CX Analytics and Automation
CX analytics, customer interaction insights, intelligent automation and data-driven optimization of service and agent processes.
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Location

Hier entsteht die Karte
Route de la Chaux 4
1030 Bussigny

At a glance

Legal form
Corporation
UID
CHE-100.452.839
Founded
1974 · 52 years
Last commercial register change
June 25, 2024
Employees
1 to 10

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