The company's core activity is the development and implementation of solutions for omnichannel customer engagement, conversational AI, workforce engagement, and business automation, particularly in the area of contact center software and technology. The company supports its customers in optimizing their service processes and managing employee resources to enable an improved customer experience.
AI-generated
Offering
Products & services
Industry:Software Development
Outbound Leads by COHAGA
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Leadhub delivers verified contact details and decision-makers from over 750,000 Swiss companies — management, procurement, marketing, HR.
Omnichannel contact center software for voice, video, chat, email and social media; modular cloud, on-premise or hybrid use with routing, reporting, CRM integrations and quality management.
AI agent platform (ai.fctry)
AI agent platform for developing, deploying and scaling AI-powered solutions; includes agent orchestration, voicebot, email automation, translation and analytics.
Contact center solution portfolio
AI-powered contact center solution portfolio with vendor consulting, selection of suitable platforms and combination of CX, contact center and AI components.
Consulting Services
Consulting for experience management technologies, AI and automation; discovery, advisory and delivery, as well as status-quo analysis, technology selection and project implementation.
IT services
IT services for migration, system integration, project management, managed services, cloud operations and IT help desk; including support, maintenance and training.
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