Stiftung ombudscom

Mediation in civil-law disputes concerning telecommunications services and value-added services; handling of complaints about telephone bills, roaming, unwanted contracts, value-added services not ordered and blocking measures.

Written conciliation procedure for clients and providers, including admissibility requirements, procedure, question-and-answer sessions, assistance with filing a request and processing fees of CHF 20.-.

Information on value-added services, surcharge providers, surcharge calls, surcharge SMS, contracts with minors, providers' obligations and protection against costs.

Information on value-added services, value-added service providers, chargeable calls, value-added SMS services, contracts with minors, providers' obligations and protection against value-added service costs.

Information on value-added services, surcharge value-added service providers, surcharge calls, surcharge SMS, contracts with minors, providers' obligations and protection against costs.