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DirectoryIT & CommunicationIT Consulting & ServicesBernvier consulting GmbH
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vier consulting GmbH

Summary

About the company

vier consulting GmbH provides consulting services for customer communication and service processes. Services include support with software selection and deployment, quality management and preparation for TÜV certification, advice on AI adoption, inbound/outbound telephony solutions and vendor management, as well as metrics management and onsite process support.

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Offering

Products & services

Industry:IT Consulting & Services
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Consulting
Consulting by experts for selecting and deploying suitable software, process optimization, KPI management, on-site support, and integration of third-party systems.
TÜV certifications
Advisory and support services ahead of TÜV certifications for service quality, the certified call center, and customer satisfaction.
Quality management
Support with automated satisfaction measurement after contacts by phone, e-mail, or IVR, as well as with the analysis of customer satisfaction and the Net Promoter Score.
AI deployment
Advisory services for selecting AI-based solutions for specific business use cases, including estimating potential cost savings and expected efficiency gains.
Inbound and outbound consulting
Consulting for selecting telephony solutions, campaign management, and e-mail response management, as well as for relevant baseline information and provider features.

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Location

Eichholzstrasse 16
3027 Bern

At a glance

Legal form
Limited Liability Company
UID
CHE-299.596.270
Founded
2018 · 8 years
Last commercial register change
January 29, 2018
Employees
1 to 10

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