VITALIS Group SA is a company focused on customer experience and customer relationship management. It provides mystery shopping, quality audits, satisfaction surveys, as well as consulting and training services.
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Industry:Coaching & Personal Development
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Mystery shopping studies to objectively measure service quality across a network, identify strengths and weaknesses, and support corrective action plans.
Customer Satisfaction Surveys
Customer satisfaction surveys to identify needs and expectations, providing a basis for managing customer experience improvement actions.
Audit and Quality Support
Audit and quality support for checking defined reference criteria, supporting certification processes, and maintaining consistent service quality.
Benchmarking Services
Benchmarking services to observe and analyse other companies’ methods, then draw lessons for improvement or assess competitive positioning.
Price and Assortment Surveys
Price and assortment surveys with price comparisons, checks on product availability at points of sale, and assessment of brand positioning in context.
Innovative Project Support
Support for innovative projects, especially in designing spaces and customer experiences and in implementing actions with the client’s teams.
Customer Experience Manual
Customer experience manual developed collaboratively to define practices, standards, and brand preference with client teams.
Management Training
Management training delivered as tailored programmes using participative methods to develop leadership skills and team performance.
Training for Difficult Situations
Training on difficult situations to raise awareness, prevent risks, and prepare staff for sensitive customer interactions.
Sales Training
Sales training covering negotiation, sales techniques, commercial activity, store management, and sales force management.
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