The company Recos IC develops, markets and supports software solutions for communication and integration into existing systems, particularly for companies. The core activity includes the development of modular, flexible and innovative solutions such as Metadirectory, Switchboard, ServiceDesk, Presence+, AutoAttendant and Provisioning, to optimize and simplify corporate communication.
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Offering
Products & services
Industry:Software Development
✓ Offered12
Unified-communications software solutions
Web-based modular system solutions for unified communications, for connecting telephony systems, complementing existing systems and for use on-premises or in the cloud.
Professional Services
PreSales, consulting workshops, new installation, installation and configuration, as well as training for users and admins.
ReceptionDesk
Reception workplace for Cisco Unified Communications Manager, Webex Calling, Microsoft Teams and classic PBXs with call transfer, presence status, calendar access and search functions.
Directory
Consolidated directory for bundling internal and external data sources with LDAP, Active Directory, Exchange web service, ODBC and CSV, including search, normalization and reverse lookup.
ServiceDesk
Call management for a hotline, IT helpdesk, service desk or team with sign-in and sign-out, distribution based on presence status, queue control and team lead functions.
Presence+
Presence-based routing with flexible call forwarding profiles, time-based controls, and black- and white-list functions for defined availability.
PresenceSync
Bi-directional presence synchronization between communication solutions such as Cisco Jabber, Webex, Webex Contact Center and Microsoft Teams.
Chef/Sek
Manager assistant service for receiving, filtering and forwarding calls, with assignment of multiple assistants, VIP numbers and time-based forwarding.
AutoAttendant
IVR media for automated call forwarding, announcement management and dynamic destination detection via SIP trunk to any PBX.
Journal
Call journal for logging incoming and outgoing calls, including offline, with filter functions, caller details and notifications for missed calls.
Provisioning
Provisioning for Move, Add & Change processes with templates, standardization and user provisioning in Webex or CUCM, including roles and licenses.
Custom solutions
Custom developments for specific tasks or workflows when the standard solutions of the Recos modular system are not sufficient.
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