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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,887 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesCall CentersZurichcallnet.ch (Swiss Contact Center Association)
callnet.ch (Swiss Contact Center Association) Logo
Verified· 3 sourcesTrust Score
Summary

About the company

The core activity of callnet.ch is to represent, network and support the interests of companies and employees in the Swiss contact center industry as an association. This includes organizing events, providing specialized information, representing the industry to the public, politics and social partners, as well as pooling forces for common concerns and topics.

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Offering

Products & services

Industry:Call Centers
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callnet.ch (Swiss Contact Center Association)

Basic training for Customer Dialogue Specialists
Three-year basic training with federal certificate of vocational education and training for communicative, linguistically skilled school leavers; training Customer Dialogue Specialists in cooperation with the cantonal offices for vocational education and training.
Further training Customer Service Team Leader (federal professional diploma)
Further training for contact-centre professionals to become Customer Service Team Leaders with a Swiss federal professional diploma; embedded in the framework of industry training and continuing professional development.
Training Call Center Agent
Examination body for the training as Call Center Agent, with completion as the nationwide recognized Diploma Call Center Agent CallNet.ch.
Practical course Service Excellence Professional
Practical course with Service Excellence Academy for further training in the field of Service Excellence Professional.
Collective Labour Agreement (CLA) for the Contact and Call Center Industry
CLA for regulating employment conditions in the contact and call center industry; applies from 20 employees and sets binding minimum standards.
Quality assurance for telemarketing
Code of honor, Fairlist, EN ISO 18295 certification and representation in the fairness commission to ensure professional telephone activities.
Lobbying for the Contact Center Industry
Representation of the industry to politics, the public, consumer protection, data protection and employment law; presenting industry positions on technology and regulation.
Networking
Industry forum for contacts, exchange and joint discussion of topics; with callnet.ch Talk, Safaris, expert groups and the CCW Swiss Connect event.
Membership
Membership with access to industry information, network, joint resolution of industry topics as well as discounts for events and further training.
Trust & reputation

ranQ Trust Score of callnet.ch (Swiss Contact Center Association): 3.9 out of 5.0

Trust Score3.9/ 5.0

High

x

Data basis 96% · As of October 2026

callnet.ch (Swiss Contact Center Association) scores 49.8 out of 100 points in the Reputation area of the ranQ Trust Score. This area carries 42% of the weighting.
x
CriterionValueWeight
  • Review quality: The average rating across all connected sources, smoothed against the industry mean. So 5.0 stars from three reviews do not outrank 4.7 from three hundred.68.224%
  • Review volume: The number of reviews across all sources. The scale is logarithmic: the first reviews count the most, and the maximum is reached at 50 reviews.17.610%
  • Review recency: The age of the most recent review. Two-year-old reviews deliberately sit in the middle, because that is normal for Swiss SMEs. Only after three years without a new voice does the value drop markedly.35.08%
callnet.ch (Swiss Contact Center Association) scores 83.5 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.100.012%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.70.07%
callnet.ch (Swiss Contact Center Association) scores 83.3 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
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CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).83.322%
callnet.ch (Swiss Contact Center Association) scores 100.0 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.100.04%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

callnet.ch (Swiss Contact Center Association) reaches a ranQ Trust Score of 3.9 out of 5.0 — rated «High». The rating draws, among other things, on 5.0 out of 5 stars from 1 customer reviews. The data basis is 96%, so the score is backed by part of the criteria. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Reviews

Aggregated rating

Aggregated rating
5
of 5

Aggregated from 1 reviews across all connected sources

Sources
GGoogle51
★TrustpilotSoon
PProvenExpertSoon

Further sources are added continuously and factored into the ranQ Rating.

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Location

Klausstrasse 43
8008 Zurich

At a glance

Legal form
Association
UID
CHE-104.173.019
Founded
2007 · 19 years
Last commercial register change
July 29, 2026
Employees
11 to 20
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.73.06%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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