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DirectoryBusiness & Technical ServicesMarket Research InstitutesMeggenCustomer Experience Experts GmbH
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Verified· 3 sources

Customer Experience Experts GmbH

Summary

About the company

The company's core activity is conducting market research and mystery research, particularly in the area of customer experience management. This includes collecting customer experiences at various touchpoints along the customer journey, conducting mystery shopping, customer surveys, employee surveys, and benchmark analyses. The goal is to provide companies with pragmatic courses of action and concrete problem-solving solutions to improve their customer loyalty and market position.

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Offering

Products & services

Industry:Market Research Institutes
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Mystery Research
Mystery Research for assessing service performance and environmental aspects along the customer journey; including Mystery Shopping, Mystery Mailings, Mystery Calls, Mystery Guestings, Mystery Check with audit and Feedback Check.
Customer surveys
Customer surveys to measure satisfaction, needs, expectations and retention; analysis of perceptions of companies, products, touchpoints and employees.
Employee surveys
Employee surveys to capture satisfaction, motivation, loyalty, ideas and work atmosphere; as a basis for retention and team-based improvements.
Market radar
Market radar for comparing products, prices, services and consulting and service offerings with competitors; analysis of market position, strengths, weaknesses and price segment.
Consulting
Consulting with pragmatic advice on strategy, relevant touchpoints, customer journey, improvement potential and implementation of measures based on measurement data.
Reviews

Aggregated rating

Aggregated rating
4.4
of 5

Aggregated from 7 reviews across all connected sources

Sources
GGoogle4.47
★TrustpilotSoon
PProvenExpertSoon

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Knowledge

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Location

Huobmattstrasse 5
6045 Meggen

At a glance

Legal form
Limited Liability Company
UID
CHE-115.041.184
Founded
2009 · 17 years
Last commercial register change
July 22, 2019
Employees
11 to 20

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