Call Centers
in Switzerland

Appligest SA

Geneva · Since 1979 · 1–10 empl.

The core activity of Appligest is the provision of services in the field of call center and IT development.

Telservice24 AG

Wallisellen · Since 1988 · 21–50 empl.

The core activity of Ueberland Funk is the provision of telephone order services, including a 24/7 control center, alarm services, telealarm and emergency call center, particularly for SMEs and national companies. The focus is on receiving and processing incoming telephone calls, where employees act as representatives of the customers and handle their concerns in a professional and friendly manner.

City Telefon- und Bürodienst GmbH

Chur · Since 1993 · 11–20 empl.

The core activity of City Telefon- und Bürodienst GmbH is the provision of telephone order and secretarial services, in particular the acceptance and processing of telephone calls for customers who desire personal and professional customer care, but are not always personally available.

Mobi24 AG

Bern · Since 1997 · 1–10 empl.

Mobi24 AG operates a 24-hour contact centre and assistance/emergency call service for Mobiliar customers, offering services such as roadside assistance (24 h CarAssistance), medical and travel assistance, and general information. The company is a wholly owned subsidiary of Schweizerische Mobiliar Versicherungsgesellschaft AG.

icare sales&services Dialogmarketing AG

St. Gallen · Since 2000 · 21–50 empl.

The core activity of icare sales & services Dialogmarketing AG is the provision of services in the area of customer contact and dialogue marketing. Specifically, this includes: Inbound call center services: customer care throughout the entire lifecycle, including service, complaints, and orders. Outbound call center services: sales, customer acquisition, customer loyalty, and reactivation. Backoffice services: support for administrative tasks and processes. Social media and online contact services: customer care via social media and online channels. Training and education: offering training and education for employees and customers. The company positions itself as a communication service provider that puts people at the center and offers individual solutions for customers.

CallTec AG

Zug · Since 2000 · 21–50 empl.

The core activity of CallTec AG is the provision of services in the field of telephone marketing and customer care. This includes: Outbound telemarketing (e.g. lead generation, telesales/sales, AD control), Inbound telemarketing (e.g. helpdesk/1st level support, on-call/emergency services, order services), Market research and customer care, Conceptualization, implementation and administration of telemarketing projects, Training and deployment of qualified agents for telephone marketing tasks. The company offers these services as Cross Media Communication, i.e. they are carried out in the respective national language and in various communication channels (e.g. telephone, internet).

Mindpearl AG

Forch · Since 2001 · 11–20 empl.

The company offers a comprehensive range of outsourcing services for customer service, particularly for the aviation and tourism industries. The core activities include: Multilingual customer service solutions (inbound and outbound), customer relationship management, loyalty program management, email support, social media management, lost and found service, disruption management, and back-office support. The company utilizes both human and artificial intelligence (AI) to provide efficient and personalized customer service.

Medi24 AG

Liebefeld · Since 2001 · 11–20 empl.

The core activity of Medi24 is the development and sale of telemedical services, including telephone and online-based medical consultations, doctor consultations and the issuance of electronic prescriptions.

cd tel telefonauftragsdienst, christine dörig

Bergdietikon · Since 2002 · 1–10 empl.

The core activity of the company is the telephone order service, where the company answers phones for its customers and provides their clients with satisfactory information. The company thus offers a service that acts as a link between customers and callers, thereby giving customers more free time.

Blue Call AG

Aarau · Since 2003 · 11–20 empl.

The core activity of Blue Call is the development and provision of communication solutions and technologies for contact centers, telecommunications and ICT. This includes in particular the development of software applications for communication, such as IVR systems, voice portals, WebRTC solutions, call recording systems and conference servers. In addition, the company also offers services such as consulting, project planning and maintenance for its customers.

Direct Communication AG

Uster · Since 2004 · 21–50 empl.

The core activity of Direct Communication AG is the provision of services in the field of customer communication and sales, particularly: * Outbound services: sales promotion, appointment scheduling, customer reactivation, donation and fundraising campaigns, market research and needs assessment * Inbound services: live chat support, customer care, first-level support, complaint management, hotlines and order taking, telephone center outsourcing * Lead management and database enhancement The company supports its customers in acquiring new customers and increasing sales through proactive and reactive communication measures.

Officinter Sàrl

Le Grand-Saconnex · Since 2005 · 1–10 empl.

The core activity of Officinter is to provide services in the field of communication and administration, particularly: telephone secretariat, provision of qualified interpreters and translators in all languages, and administrative support for companies, self-employed individuals and private individuals. The company thus offers a combination of administrative and communication services to support customers in their daily work.

BBG Global AG

Baar · Since 2006 · 1–10 empl.

BBG Global AG provides operator-assisted long-distance and collect-calling services alongside other telecommunications services and products. The company operates ATMs in tourism markets and, through the group company Connexus Capital, supplies secure telephone systems to state and federal government institutions; it states Visa and MasterCard certifications and compliance with PCI, 3DES and EMV standards.

Permaphone, Papaux Marlyse et Olivier

Fribourg · Since 2007 · 1–10 empl.

Permaphone, Papaux Marlyse et Olivier provides telephone answering and call‑handling services for businesses and small independent professionals. Services include answering calls under the client's business name, taking and transmitting messages, appointment scheduling and agenda management, daily email reports, temporary coverage for absences, and ad hoc secretarial tasks.

Just Call GmbH

Kloten · Since 2007 · 11–20 empl.

The core activity of the company "Just Call GmbH" is the provision of telephone and secretarial services for other companies. This includes the acceptance and forwarding of telephone calls, the receipt of customer inquiries and the forwarding of this information to the respective companies. The company also offers administrative support and secretarial services to support companies in managing their day-to-day business.

TopCommunication Services GmbH

Rapperswil Sg · Since 2007 · 11–20 empl.

The core activity of TopCommunication is the provision of telephone service services, in particular the personal reception of telephone calls for customers who cannot or do not want to receive them themselves. This also includes forwarding calls, processing calls according to customer specifications, and forwarding information by e-mail or SMS.

Institut für Rechtsberatung GmbH

Wollerau · Since 2008 · 1–10 empl.

The Institute for Legal Advice GmbH offers telephone legal advice and online legal information via e-mail and the internet. The core activity of the company is to provide competent and rapid legal advice to those seeking legal assistance over the phone and to support them in enforcing their rights.

spiritline GmbH

Bern · Since 2009 · 11–20 empl.

The company Spiritline GmbH offers fundraising and dialogue marketing services for non-profit organizations and companies. The core activities include: Potential analysis: identification of address segments and donor/customer profiles for targeted campaigns; Campaign planning: development of campaigns that involve donors or customers as partners and combine facts and visions; Dialogue marketing: implementation of dialogue marketing campaigns, including mailings and telemarketing; Data management: management and analysis of address databases; Workshops: conducting workshops for fundraising teams to clarify questions about donor behavior and motivation; Letter management: management and optimization of mail campaigns. The company focuses on developing solutions that inspire donors and customers and establish a positive emotional relationship with clients.

Stiftung Medizinische Notrufzentrale

Basel · Since 2009 · 11–20 empl.

The company's core activity is the operation of emergency call centers for medical emergencies in various cantons of Switzerland. This includes providing information and advice from diplomaed nursing professionals as well as arranging assistance offers in non-life-threatening situations.

MIT AG

Bern · Since 2009 · 1–10 empl.

MIT AG provides cross-media dialog marketing services for the telecommunications and online markets. Its offerings include direct marketing and sales, customer service and eCommerce/eBusiness, process management and software solutions for call centers and telemarketing, as well as promotion campaigns and online contests.

Sellcor GmbH

Cham · Since 2009 · 1–10 empl.

The core activity of SELLCOR is to advise and support companies in the field of professional sales (B2B), particularly through services such as sales consulting, coaching, training, CRM implementation and cold calling services, with the aim of increasing customer sales.

Bevilacqua gifapoint office & trade

Knonau · Since 2010 · 1–10 empl.

The core activity of gifapoint office & trade is to provide office and telephone services, including telephone marketing, translations and administrative services, to support companies in customer care and communication.

Divendo GmbH

Basel · Since 2010 · 21–50 empl.

Divendo is a telemarketing and customer service agency specializing in the conception and implementation of inbound and outbound campaigns, customer service and retention campaigns. They offer services such as call center management, customer service, sales support and marketing campaigns, focusing on the needs of their customers and providing individualized solutions.

Hookipa GmbH

Pfäffikon Sz · Since 2010 · 1–10 empl.

The core activity of Hookipa AG is private equity financing, start-up coaching and provision of contacts and personnel for companies, in particular start-ups.

AP Dialog AG

Dättwil Ag · Since 2011 · 11–20 empl.

The core activity of AP Dialog AG is the operation of inbound and outbound call centers with a focus on high-quality and flexible solutions in the areas of customer service and sales. The company offers specialized services such as inbound call centers, outbound telemarketing and multichannel solutions to support customers in customer acquisition and care.

telefon.service nobs

Bremgarten B. Bern · Since 2011 · 1–10 empl.

The company's core activity is the provision of telephone service services, in particular the acceptance and processing of telephone calls for customers who want to bridge the absence of employees or companies. This also includes forwarding customer messages, handling office tasks and providing individual solutions for customers.

TLScontact Switzerland GmbH

Baar · Since 2014 · 1–10 empl.

TLScontact Switzerland GmbH provides visa and consular services on behalf of government clients, operating a network of visa application centres and managing administrative steps such as appointment booking, document checks, biometric enrolment and passport return.

sonar gmbh

Schaffhausen · Since 2015 · 1–10 empl.

The core activity of sonar gmbh is B2B telemarketing, particularly the execution of cold acquisition, customer loyalty, market surveys, appointment scheduling and soft selling, in order to support companies in generating qualified leads and increasing their sales success.

Swisscom Services AG

Worblaufen · Since 2016 · 1–10 empl.

Swisscom Services AG provides telecommunications and digital services. The company offers mobile, internet and TV subscriptions as well as support and security solutions for private customers.

Schweizerischer Spendenhilfsdienst AG

Zurich · Since 2017 · 11–20 empl.

The company's core activity is telephone fundraising for charitable organizations and non-profit organizations (NPOs). The company offers services such as individual donor outreach, relationship maintenance and long-term bonding of supporters to the organization.

Benlink AG

Uzwil · Since 2018 · 21–50 empl.

Benlink AG operates a platform that matches OEMs with qualified local technicians to deliver on-site industrial services such as installation, maintenance and repairs. The platform enables service ordering, quote requests and job tracking, and technicians are onboarded and trained to meet OEM equipment requirements.

Aurenus AG

Steinhausen · Since 2020 · 11–20 empl.

The core activity of Aurenus AG is the provision of customer service, particularly in inbound and outbound services, including telemarketing, sales and marketing management, as well as the integration of sales channels to achieve multichannel marketing success.

The Swatch Group Services AG

Biel/Bienne · Since 2000 · 11–20 empl.

Forcontact Europe SA

Chiasso · Since 2008 · 1–10 empl.

Sellgate Sales Outsourcing AG

Zurich · Since 2009 · 1–10 empl.

Curena AG

Zurich · Since 2008 · 11–20 empl.·4.0(10)

The core activity of Curena AG is the provision of emergency call and call center services for companies and organizations. This includes receiving and processing emergency and telephone calls, dispatching and coordinating assistance services, as well as maintaining customer data. The company offers 24/7 protection for emergencies and enables its customers to offer their customers and employees comprehensive protection.

PROHEARING GmbH

Neunkirch · Since 2019 · 11–20 empl.

The core activity of PROHEARING is the telephone consultation and mediation of hearing aids for individuals with hearing impairments. The company offers neutral and manufacturer-independent advice and refers customers to partner audiologists where they can try out and purchase hearing aids. PROHEARING itself does not sell hearing aids.

SBT Sonia Bonolo Telefonservice GmbH

Bottighofen · Since 2017 · 1–10 empl.

The core activity of Sonia Bonolo Telefonservice is the provision of telephone and office services, including: * Telephone service: Receiving and processing calls, also as a 24-hour emergency phone service * Telemarketing: Personal and professional telemarketing in your name * Secretarial services: Relief from secretarial tasks, such as PC work, administration, writing letters, responding to emails, scheduling appointments, and recording/sorting documents * Registered office address: Rental of a company address, also with its own phone and fax number, own mailbox, mail forwarding, and telephone service * Postal address: Forwarding and processing of mail according to your instructions The company offers these services as a tailored daily, weekly, and monthly service to support customers from various industries and sizes.